Document Delivery & Interlibrary Loan FAQs

What is Interlibrary and Document Delivery Services?

We help obtain materials for Yale Medical Center Affiliates owned or not owned by any of the Yale University Libraries. Materials necessary for research are made available through cooperative agreements with other libraries.

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

Who may use these services?

Free services are extended to clinician, faculty, staff, students and researchers in the Yale Medical Center.

May non-affiliated borrowers use your services?

Non-affiliated borrowers may sign up to use our article retrieval services through Loansome Doc.

What if I can't remember my ILLiad username/password?

Contact the ILL staff during normal business hours.

What materials may not be requested?

Many libraries will not loan entire volumes of journals, fragile materials, DVDs, or high demand materials.

How long does it take?

Plan ahead when requesting materials. The time it takes for a borrowed item to arrive depends upon the difficulty of the request and the location of the lending library. For books, it may take 2-3 weeks or longer, but typically for an article it takes 2-3 working days.

Where will I pick up my material?

All articles will be delivered electronically to your desktop. Books must be picked up in the Interlibrary Loan office.

How do I get my articles when they arrive?

  1. Logon to ILLiad
  2. From the main menu, click the "Electronic Documents" link under the Manage Requests options.
  3. A list will be displayed containing all of the items that you have waiting to be viewed or downloaded.

How will I be notified when my materials arrive?

You will be notified by email when your item(s) arrive.

How long can I keep books I borrow through Interlibrary Loan?

The length on an item's loan period is determined by the lending library.

May I renew a book borrowed on interlibrary loan?

Yes, but not all lending institutions will renew materials. Renewal requests must be made at least 3 days before the due date and can be made only once. All books are subject to recall. If this should happen, you will be notified either by email or telephone. Request renewal through ILLiad account or contact ILL 203-785-7653.