Operations Center - Frequently Asked Questions (FAQ)

How do I submit a work request?
Call our Customer Service Center at 5-4620. Our customer service staff is available Monday through Friday, between 7:30 am and 5:30 pm to take your request for Engineering Services and to answer any questions. Work requests can also be entered via the web using the Request Form.

How do I get the status of a work request?
Please call the Customer Service Center at 5-4620 during our normal business hours (7:30 AM through 5:30 PM, Monday through Friday). It will speed your inquiry if you know the work order number assigned to your request. If you don't know the number, we can search our data files and find your request for you. If the customer service representative does not have the information, your call will be transferred to the appropriate trade manager. This information is also available on the web at work order status.

Where can I direct my billing questions?
Please call the Customer Service Center at 5-6636. You will be directed to the appropriate manager.

Can I get an estimate for billable work?
We will provide a free estimate for any facility related need. If you would like a free estimate, please fax a Request for Service, with the appropriate PTAEO to our Customer Service Center at 737 4446. Please note your PTAEO will not be charged unless estimate is accepted and project moves forward.

Whom do I need to notify and what planning assistance is available when I want to install a heavy piece of lab equipment?
To verify that the building has adequate structural capacity for the intended installation, engineering staff is available to assess the floor loading at the installation location and also review the installation route through the building. Your department will be billed for any professional structural design services required.

How do I submit a work request for engineering assistance?
Call our Customer Service Center at 5 4620. Our customer service staff is available Monday through Friday, between 7:30 AM and 5:30 PM to take your request for engineering assistance and to answer any questions. Work requests can also be entered via the web using the work request form.

Will I be billed for engineering time?
There will be no charge for the efforts of our engineering staff to provide an assessment and recommendation. The costs
associated with the implementation of the recommended
alterations will be the responsibility of your department, if the
required modifications are related to a change in use.

Should I leave the building when I hear a fire alarm?
Yes. Fire protection systems are important notification process and should always be acknowledged by all members of the YSM community and their guests.

Parking - Frequently Asked Questions (FAQ)

Where can I park?
Parking is available in all of the listed lots and garages. Assignment criteria include position, office location, and specific job requirements.

How much does parking cost?
Parking at Yale is fee based, and determined by salary range. see rate chart.

Parking Rate Chart

I would like to carpool. Are any special rates available?
Yes. When you carpool, all members pay a reduced rate to park. Each carpool member is also allowed three days a month where they can ride individually.

I don’t like my current parking spot. Can I move or upgrade?
Yes. Your preference can be included on our wait lists. On a regular basis, these wait lists are evaluated. People are moved to preferred locations based on function within the YSM, and order on the wait list.

Is there a shuttle for days when I work on central campus?
Yes. See the transit schedules.

Last modified: August 9, 2006





Copyright ©2005 Yale University School of Medicine, Department of Facilities Construction & Renovation . All rights reserved.
Comments or suggestions to the site editor.

Home URL: http://info.med.yale.edu/ysm